In part one of The agency game, I showed you why you should consider working with a creative agency. Now it’s time to find out how to choose the right agency for you.
To renew the relationship analogy, this is the part where I advise you on how to pick which agencies you should go on a date with (though they will probably call it a “meeting”). And when you’re on that date/meeting, you’ll know how to spot the signs that this could be a match made in heaven.
Answer the following six questions and you’ll stand a great chance of choosing the agency of your dreams.
Sure, you’ve always been told not to judge a book by its cover, but this is the Tinder generation. Just like how dating has been reduced to a swipe left or right based on looks, you can judge an agency by how it presents itself to the world. What is its website like? Does it have an engaging social presence? If an agency isn’t promoting itself effectively, will it really be able to do the best job for you?
When you’re reviewing some of an agency’s previous work, is there a design, piece of copy or video that you ardently admire? If not, you shouldn’t even be looking for their number. It’s important to know from the outset that your chosen agency has the potential to sweep you off your feet. Though equally crucial, you shouldn’t expect any agency to simply recreate other work you like for your brand. Being a copycat won’t help you stand out from the crowd.
Agencies often provide specialized functions so be sure you know which type will fulfill your needs. If you already have strong creative assets, you may just need an agency for media and strategy expertise. Do you want a complete brand campaign or just some social media support? Full-service agencies work across multiple media channels, but if you only want to increase online sales, a digital agency may be more effective. Be clear about your goals and pick your agency type to match.
Find out early if the agency has previous experience in your industry. If it does, then hone in on that work as a way of understanding their approach and whether it fits yours. If not, you’ll need to educate their team, so decide whether you have the time and resources to get them up to speed. It shouldn’t be a deal-breaker, as an agency that approaches your industry cold could bring fresh insights and ideas that an experienced team may not have.
This is one of the most critical questions to answer when choosing an agency because a good relationship with your main point of contact there often determines the success of your campaigns. Sometimes, initial meetings can be with an agency’s wider team but when the contract is signed, a new account manager is introduced. Be clear that you want to meet with the person who will be assigned your account, so you can be sure you are a match before making your decision.
If you just want to achieve some short-term goals, pick the hottest agency out there and don’t worry about an ongoing relationship. But if you’re looking for a more long-term commitment, do some background research to see if an agency is a keeper. Use trade publications and your network to find out if your prospective partner has a higher than usual turnover of clients or staff. That may be an indication that the agency is a player, not a stayer.